Frequently Asked Questions
What are Rose Bears?
A Styrofoam Rose Teddy Bear that is covered in faux roses making a beautiful and unique gift for any occasion . Many choices of colours and styles available, meaning finding the perfect bear is only a few clicks away.
How do I take care of my Rose Bear?
Our rose bears can last forever, and you can ensure that they preserve their look by placing them out of direct sunlight. Please handle your rose bear with care and do not place anything on top of it, as it can damage its shape. Please note that this is not a toy and careless handling can cause the faux flowers to fall off or damage their shape.
What are preserved roses?
Preserved roses are natural roses that go through a special process which makes them look and feel fresh for up to 3 years, in optimal conditions. The roses are cut when they reach their greatest state and are then dehydrated and treated with a special solution. The solution used is non-toxic and the whole process is environmentally friendly, ensuring that you can enjoy your roses for a long time.
How do I take care of my preserved roses?
When properly taken care of, our preserved roses can last between 1 to 3 years! Taking care of your preserved roses is easy.
Keep your roses in a room-temperature environment and avoid direct sunlight and humidity. Do not water the roses and refrain from touching them as this could damage their appearance and colour. Do not place anything on top of the roses as it will damage their shape. Please handle the box with care, avoiding tilting and throwing.
Does the rose bear come in a gift box?
Our Rose Bears are delivered in our branded shipping boxes, so can be gifted from this box. We use our own branded boxes with a gift wrapping inside the box and a choice of a gift message from yourself. The clear gift boxes are available for collection in London for an extra charge of £9.99.
Can I have my parcel delivered on a specific date?
You can have your parcel delivered on a specific date by selecting “Special Delivery” at check out. Don’t forget to specify the date you want it delivered in the “additional comments” section or by emailing us. Please note that we do not deliver on Sundays.
How do I send a card with my order?
If you would like to send a card with your gift, you can do so by writing your message in the “additional comments” section before checking out. We offer this service free of charge for any orders placed with us.
Can I personalise my purchase?
If you have any questions about personalising your gift, please send your request to firstname.lastname@example.org. Maybe you want a different colour mix of roses, or a different ribbon- let us know and we will try our best to cater for your specific requirements. Please note that made-to-order products are not be eligible for a refund.
Can I return my purchase?
As our floral products are made to order, returns and exchanges are not possible. If you would like to cancel your order before it has been dispatched, please get in touch.
Delivery & Collection
We aim to dispatch all orders placed before 12pm (Mon-Fri) on the same day. We offer different shipping services that can be viewed at check out. Please select the most suitable for you at check out.
If you would like to collect your order, please contact us.
How can I track my parcel?
You will receive an email/SMS with your tracking number, once your order has been dispatched and you can use it to track your parcel.